At Bartley Glass and Windows we have found many new customer frequently ask the same questions, or often have these questions but are too embarrassed to voice them before they have their new windows fitted, glass cut to size, or double glazing units replaced. For that very reason we have put together a list of our most frequently asked questions, which we add to as necessary, in order to make your buying process as easy and transparent for you as possible.
If your own query isn’t answered below, you may find further information on the blog, or of course, you can contact us directly. We are always more than happy to help and answer any questions you may have.
Can you cut, drill or cut holes in a piece of toughened glass?
Unfortunately not, once glass has been through the toughening process it can’t be altered in size or shape. Of course, we can cut, drill or shape a piece of glass for you before we then process it to be toughened.
Can I repair/reseal my existing sealed units?
No the double glazed unit has to be replaced in its entirety if you are to secure any formal guarantee. There is no method available to successfully reseal a damaged glazed unit, however the cost of replacing your double glazed unit is most likely far less than you think, and with Bartley Glass and Windows you have the added 5 year guarantee on the new sealed unit.
What are your opening times?
Our opening hours are Monday to Friday 8am to 5pm, Saturday 8am to 1pm. Full details along with our address can be found on our contact us page.
Can you deliver?
Yes, Bartley Glass and Windows offer offer free local delivery to your home or business premises. We ensure you new piece of glass or glazed unit arrives safely, and with in a time slot to suit you.
How long do I have to wait for a double glazed unit?
We can supply a replacement glazed unit usually the same day, for Toughened/Argon Gas filled you are looking at 48 hours, Leaded or Georgian Bar please phone for lead times.
Do you sell accessories for fitting your own glass/units i.e. Putty, Silicone, Tape etc.?
Yes we stock a wide range of materials, all available from our trade counter in Bartley Green.